Our Privacy Policy

Rockstar Adventure Privacy and Data Policy

Rockstar Adventure is committed to protecting your privacy. This privacy policy explains how we manage the data you share with us through various channels, your rights regarding that data, and how we use it.

For the purpose of this Privacy Policy, “Rockstar Adventure” refers collectively to Rockstar Climbing Limited, Freedog Swindon Limited, and all associated trading names, including but not limited to Rockstar Climbing & Fitness, Rockstar Bouldering & Fitness, Rockstar Adventure & Arenas, The Crux Café & Bar, and any other related entities or brands. Any reference to “Rockstar Adventure” throughout this document includes all such entities and their staff, contractors, and representatives.

We recommend reading this policy carefully to understand how we collect, store, and use your personal data.

When do we collect personal information from you?

We collect personal information when you provide it directly, such as:

  • Completing our climber registration form or acknowledgement of risk forms when visiting Rockstar Adventure.

  • Booking courses or sessions online, by phone, or in person.

  • Signing up for our mailing list.

  • Communicating with us via email or other channels.

We may also collect personal information from publicly available sources such as social media platforms when you interact with us.

Additionally, some data may be provided indirectly by third parties, for example, when you book through partner services like Groupon.

When you visit our website, we may collect certain technical information automatically, such as your IP address, device type, operating system, and browsing behaviour to improve your experience.

What personal information do we store and how do we use it?

We may collect and store the following types of personal data:

  • Your full name, postal address, contact details, date of birth, gender, emergency contact details, and any relevant medical information.

  • Personal photographs such as headshots.

  • CCTV footage where you might be visible at our centres.

  • Qualifications related to climbing or first aid where relevant.

  • Financial or billing information, handled securely via regulated third-party payment providers like Stripe or Worldpay.

We use this data for purposes including:

  • Registering you as a climber or participant.

  • Managing bookings and purchases.

  • Communicating session details, cancellations, or reschedules.

  • Informing you about events, news, and promotions where you have consented.

  • Delivering junior programmes such as NICAS/NIBAS.

  • Recruitment and employment processes.

  • Ensuring health, safety, and security at our venues.

  • Fraud prevention and legal compliance.

  • Assisting emergency responders when needed.

Communications and marketing

We will only send marketing communications if you have explicitly consented to receive them. You can unsubscribe or opt out at any time by following the instructions in our emails or contacting our Data Protection Officer.

Lawful basis for processing

We process your data under GDPR lawful bases including:

  • Your consent.

  • Legal obligations.

  • Contractual necessity (e.g., to provide the services you request).

  • Legitimate interests, balanced with your rights and expectations.

Personal data for children

We only collect and store children’s personal data with consent from the child or their parent/guardian. We follow strict safeguarding policies to protect children’s data.

Data retention

  • Registration and acknowledgement of risk forms expire every 12 months.

  • Expired records are retained for 7 years for any related transactions or legal requirements.

  • Other personal data is retained only as long as necessary for the purposes outlined.

Sharing your personal data

We never sell your data. We may share limited information with third parties to fulfil legal or contractual duties, such as registering junior participants with NICAS/NIBAS or sharing information with emergency services.

Data storage and security

Your data is stored securely on encrypted servers. Access is restricted to trained staff and senior management. We have robust security measures to prevent unauthorized access or data breaches.

Your rights

You have rights including:

  • Accessing your personal data.

  • Requesting corrections or updates.

  • Requesting deletion (subject to legal obligations).

  • Withdrawing consent for marketing.

  • Restricting processing where appropriate.

Requests can be made by contacting our Data Protection Officer.

Changes to this Privacy Policy

We may update this policy occasionally. Significant changes will be communicated where possible.

Contact

For questions or concerns regarding your data or this policy, please contact:

Data Protection Officer
Email: dpo@rockstarclimbing.co.uk
Phone: 01793 824 177
Post: Rockstar Adventure, Unit 3-5, i.o. Centre, Radway Road, Swindon SN3 4WH
(Please mark correspondence for the attention of the Data Protection Officer)

If you feel your concerns are not handled satisfactorily, you have the right to complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk.